Shipping & Delivery

Countries supported by our international shipping partners: 

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Denmark
  7. Finland
  8. France
  9. Germany
  10. Greece
  11. Hong Kong
  12. Hungary
  13. Ireland
  14. Indonesia (currently in a trial run)
  15. Israel
  16. Italy
  17. Japan
  18. Korea
  19. Luxembourg
  20. Malaysia
  21. Mexico
  22. Netherlands
  23. New Zealand
  24. Norway
  25. Poland
  26. Portugal
  27. Russia
  28. Saudi Arabia
  29. Singapore
  30. Spain
  31. Sweden
  32. Switzerland
  33. Thailand (currently in a trial run)
  34. Turkey
  35. Ukraine
  36. United Kingdom
  37. United States
  38. Vietnam (currently in a trial run)

AVERAGE SHIPPING TIMES:

The time for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are usually sent to our manufacturer for dispatch within 1-3 business days after the order is placed and payment is received. In most instances we ship the next business day.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based on your country of origin. Please use this table as a reference for shipping to your country. 

Country

Estimate Shipping Timeframes

United States

3-20 Business Days

United Kingdom

10-30 Business Days

Australia & New Zealand

10-30 Business Days

Canada

10-30 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-35 Business Days


WHAT IF I WANT TO SHIP TO THE COUNTRY THAT IS NOT ON THE LIST?

Need to ship to countries not supported by our shipping service partners? 

Not a problem. We'll reach out to more appropriate shipping services that provide delivering services to your chosen country. Just let us know if you want to ship to countries not listed above and we’ll provide you pricing accordingly. 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking information within 5 days, please contact us

MY TRACKING SAYS "NO INFORMATION AT THE MOMENT". 

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SEND IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have a multi-item order, each item may be shipped from different domestic & international warehouses, depending on which one has them available the fastest. Our warehouses located in the US, Australia, United Kingdom, China, and France. Alternatively, if items are popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

If you have any other questions, please contact us and we will do our best to clarify all your questions.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking info. 

Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

More Questions? Contact us – the RileyOutlet Customer Loyalty Team and we'll get back to you shortly.